20 Days Return Policy / Unlimited Time to Exchange

Custom design items are not refundable, returnable or exchangeable. 

RETURNS:

If you would like to return, you could order a shipping label from us and drop off the item at your local USPS or UPS. Please contact us to for the return label.

Return shipping label costs $12 OR MORE depends on the shipping location, quality and weight (USA only). The amount will be deducted from the refund.

50% WILL BE REFUNDED FOR ALL LATE RETURNS BETWEEN 21 to 35 DAYS
ACCEPT EXCHANGES ONLY AFTER 35 DAYS

Please make sure that the tag is attached with the receipt. A missing receipt might delay the process of refund, returns without tags will not be accepted, no refund will be processed. 

Once the product is received, refund will be refunded to the original form of payment within 3 to 5 business days. All shipping cost(s) and handling fees are non-refundable.

If you chose to to ship the item back at your own cost, please contact us ahead of time with your tracking number, and keep the tracking number until the return is processed

EXCHANGES:

We don't have an expiration time for if you would like to exchange to a different color or size. If you are still within the return window (20 days), we will send you a FREE return label, please place a new order. 

If you are outside the return window, you could order a return label from us, or mail it back yourself with a note. We will exchange it for you. Price differences will be adjusted accordingly. 

Our return address:

 

Sissily Designs
711 S Glebe Rd
Arlington VA 22204
United States

 

 

Cancelation:

If order is canceled due to unavailability, you will be 100% refunded. If customers requested a cancellation after the order was placed, 5%* credit cancellation fee will be charged.

* Fees that we have to pay to the credit card companies of all orders. 


Lost Packages:

For domestic customers:

All domestic shipments are insured. If the tracking system shows that your package is lost, we will refund you 100%, or send you a new one instead.

If the tracking system shows that your package was arrived but you don't have it. We are happy to replace it with 40% of the product price + shipping cost.  

We will also submit a claim on your behalf, once the claim is approved, you will be refunded accordingly. 

For international customers:

 

We do NOT refund or replace if the package is lost or arrive late. We will submit a claim for you, if the claim is approved, refund will be processed. The claim could take up to 45 days. The most of time, the package gets sent back to us. We will refund you after the package is back to us, the process could also take up 45 days. 
International Orders - Please note that we have no control over how long customs department holds up your package, nor the fees that may be charged upon arrival of your order. Customers will be responsible for all custom or hidden fees that are applied to the package by the destination country. 

Email: info@sissily.com

Please allow us 24 hours to reply to your messages during weekends and holidays.