EU and Asia - 10 days to 10 weeks.
Facebook Messenger: @sissilydesigns
Tel: 010-970-279-1217 (We do not answer calls, please text us for a phone appointment)
Please allow us 24 hours to reply to your messages during weekends and holidays.
20 Days Return and Exchange Policy
Custom design items are not refundable, returnable or exchangeable.
We are sorry to hear the product(s) didn’t fit. Please let us know if you are interested in an exchange. We will send you a free return label for the exchange. You would need to place a new order of the new shipping label with +/- price difference. If the return label is used, but no new order is placed, the cost of the return label will be deducted from the total refund.
If you would like a return instead of an exchange, you are welcome to order a shipping label from us and drop off the item at your local USPS or UPS. Shipping label costs $10 OR MORE depends on the shipping location, quality and weight (USA only). The amount will be deducted from the refund.
$25 per item as late fee will be deducted if the return was sent back to us between 21 to 35 days. No late will be charged if you would like to exchange.
No refund would be allowed if the item was sent back to us over 35 days after the delivery day.
Please make sure that the tag is attached with the receipt. A missing receipt might delay the process of refund, returns without tags will not be accepted, no refund will be processed.
Once the product is received, the cost of the product will be refunded to the original form of payment within 3 to 5 business days. All shipping cost(s) and handling fees are non-refundable.
If you chose to to ship the item back at your own cost, please contact us ahead of time with your tracking number, and keep the tracking number for the future reference.
Our return address:
For domestic customers:
All domestic shipments are insured. If the tracking system shows that your package never arrives, we will refund you 100%, or send you a new one instead.
If the tracking system shows that your package was arrived but you don't have it. We are happy to replace it with 40% of the product price + shipping cost.
For international customers:
It could take up to 10 weeks for the package to deliver. If the package is not shown after 10 weeks, we will submit an investigation to the USPS. It might take up to ONE months for the investigation to complete. If the shipment arrives too late, please feel free to reject the shipment. The cost of the merchandise will be refunded after we receive the item. Please note: Shipping cost is refundable.
If the item is not found after the investigation, we will refund 50% of the total cost.