Shipping, Exchange, Return & Cancelation
20 Days Return Policy / Unlimited Time to Exchange
Custom design items are not refundable, returnable or exchangeable.
Please EMAIL us if you would like to return your order.
Our email is email@example.com.
You could ship it back at your own cost, or request a return label from us. Return shipping label costs $12 OR MORE depends on the shipping location, quality and weight (USA only).
The amount will be deducted from the refund. The cost of the return label will be informed after we receive your request. Once you confirm the cost of the return label, the return label will be sent to your email.
50% WILL BE REFUNDED FOR ALL LATE RETURNS BETWEEN 21 to 35 DAYS
ACCEPT EXCHANGES ONLY AFTER 35 DAYS
Please make sure that the tag is attached with the receipt. A missing receipt might delay the process of refund, returns without tags will not be accepted, no refund will be processed.
Once the product is received, refund will be refunded to the original form of payment within 3 to 5 business days. All shipping cost(s) and handling fees are non-refundable.
If you chose to to ship the item back at your own cost, please contact us ahead of time with your tracking number, and keep the tracking number until the return is processed
We don't have an expiration time for if you would like to exchange to a different color or size. If you are still within the return window (20 days), we will send you a FREE return label, please place a new order.
If you are outside the return window, you could order a return label from us, or mail it back yourself with a note. We will exchange it for you. Price differences will be adjusted accordingly.
Our return address:
If order is canceled due to unavailability, you will be 100% refunded. If customers requested a cancellation after the order was placed, 5%* credit cancellation fee will be charged.
If you order shows "fraud detected", your order will be canceled to protect your credit information. If the 2nd order is placed with the same issue, your order will be canceled again minus 5%* credit card fee. Please note: We do not ship out orders with "fraud detected" warning.
* Fees that we have to pay to the credit card companies of all orders.
For domestic customers:
All domestic shipments are insured. If the tracking system shows that your package is lost, we will refund you 100%, or send you a new one instead.
If the tracking system shows that your package was arrived but you don't have it. We are happy to replace it with 40% of the product price + shipping cost.
We will also submit a claim on your behalf, once the claim is approved, you will be refunded accordingly.
For international customers:
Please allow us 24 hours to reply to your messages during weekends and holidays.